The Great Escape Room

Customer Service Manager

Pigeon Forge, TN - Part Time to Full Time

The Great Escape Room is a growing company and we are opening a new location in Pigeon Forge! We are in need of an energetic team with great customer service skills who has in interest in entertainment and Game Rooms. The ideal candidate for the Customer Service Manager position will spearhead this team. Must be available to work Weekends and Evenings. 

The Great Escape Room offers a variety of opportunities for employees to grow and a dynamic work environment that encourages its team to work together.

The Customer Service Manager is responsible for the general oversight of employees and administrative duties for their location.  

Job duties include but are not limited to the following:

  • Interviewing and selecting staff members who will best contribute to the location
  • Scheduling staff on a weekly basis for their work shifts
  • Ensuring great customer service
  • Social media posting
  • Ensuring location is clean, well stocked and well maintained.
  • Filling in for staff members (room monitors) in their unforeseen absence, which includes duties not limited to: 

  • -Greeting and orienting guests

    -Cleaning and completing janitorial duties 

    -Monitoring guests while inside the escape rooms and ensuring a quality guest experience

    -Taking pictures 

Only candidates who are qualified for the position will be contacted for an interview

Salary: $21

Apply: Customer Service Manager
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