Operations Manager

Providence, RI
Full Time
Manager/Supervisor
The Great Escape Room is a fast growing, family-owned company offering a high-quality escape room experience.  Established in 2014, we have 17 locations across the Eastern United States.  We are looking for a Manager to help us grow our Providence location and create an excellent experience for our customers. 
The manager is responsible for the general oversight of employees, administrative duties for their location and ensuring the player's optimal experience.
Job duties include but are not limited to the following:
  • Interviewing and selecting staff members who will best contribute to the location
  • Supervising day-to-day operations 
  • Running escape rooms, resetting, and communicating with guests
  • Creating schedules for location employees
  • Scheduling and responding to participants, inquiries, corporations, and group events through a variety of mediums
  • Drafting weekly reports as they pertain to marketing, inventory, revenue, and payroll
  • Supervising and participating in location marketing activities, including association meetings, face-to-face meetings with prospective groups, mailings, etc
  • Managing physical aspects of the location as they relate to aesthetics and maintaining an overall professional environment
  • Working with our workshop team to fix props when they break
  • Communicating with all forms of media including social media and press
The most important qualifications we are looking for are:
  • reliability
  • someone with a flexible evening and weekend schedule. Must be able to work every Friday and Saturday.
  • problem solver
  • team player
We adhere to all EEOC hiring guidelines
  • $40,000+ annual salary (depending on experience) plus health insurance stipend, PTO and holiday pay
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